Failed to synchronize Details: Unsupported method.

After updating our Cloud Connect Infrastructure to the latest Veeam Patch our customers reported the following error when synchronizing their repository:

Failed to synchronize <RepoName> Details: Unsupported method.
Agent failed to process method {Stg.SetGlobalOptions}.

Restarting services as well as rebooting the whole server did not help to solve. I had to reapply all settings by doing the following procedure:

  1. On your Veeam B&R Console go to “Backup Infrastructure” and click on “Backup Repositories”
  2. Choose your Repository from the list and choose “Properties”
  3. Go trough all the settings and click finish.

After the wizard has completed your customers should be able to continue their backups.


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